So, the other day I went to REI for a job application, and while I was there I asked about replacing my helmet, which has a dent in it. The manager immediately told me that as long as I was a member, I could return the helmet in any condition. He said i could’ve shattered it, and still been able to return it. That means that from now on I’m buying my helmets, camelbak bite valves, and possibly shoes at REI, because when I outgrow, break, or wear them out, I can simply return them for a full refund and buy another. I’m so happy!
Also, I was told that a lifetime membership was just $15 for an entire membership. Well worth it for me, since helmets are around $50-60.
Man, now I know the meaning of “consumer advocate.”
