I just got off the phone with them about my Nightrider 36-er frame; it was pretty off-center… I actually thought it was my steel wheel
They are sending me a replacement…
Also, I ordered the wrong hub and they sent the right one and just refunded me the difference plus shipping.
Great people… great customer service;I’m very happy with them and as such, am going to order some more stuff right now… even though I don’t NEED the KH street saddle, I want to try it on the 36-er :o
: ) I’ve been pleased with 'em too. I’ve had the great honor of actually going to their showroom because of my location. : D very helpful to pic a uni out when you can ride a few around ; ) I plan to head up there again soon. I even got a little mini-tour of the warehouse!
From: Serious Juggling <
Date: Fri, 6 Feb 2009 15:45:45 -0800 (PST)
Local: Fri, Feb 6 2009 3:45 pm
Subject: UDC service problems
Dear unicycle community,
We are going to share with you a bit of our recent experiences with
UDC in order to solicit other comments and to hopefully come to some
sort of resolution.
We tried to place an order online at UDC Friday January 30th, but
could not because rail adaptors were not back on their …
Yup. They are not the best at getting your order right but have great customer service and will fix whatever they screw up.