So last Saturday, I went on my first commute with the 36er. Made it to work, and was a about 100 yards from my house on the way home, when I noticed my handle bar drooping slowly. Got off and looked, and noticed a crack in my Shadow Base.
Sent some pics to UDC, and kind of wrote it off when they didn’t reply on Tuesday. I figured I’d end up needing to buy a new one.
Well, I got a call from Josh yesterday saying that they were sending me out a new base today. I missed his call, but called back to thank him for everything and what a great guy to talk to! Genuinely nice, and very informative.
When I bought my 29er last month, UDCUK didn’t have it in stock (despite the website saying it did) I got a phone call and even though it was bad news, it was a really pleasant conversation, and he kept apologising and saying how much he’s tried to get a uni to me ASAP What a guy! I felt genuinely bad when I went to another place to buy the Uni because I was determined to stick to my budget, but I’ll still go back to UDCUK for parts/spares/future uni’s