the dealings with www.unicycle.com

over the last two weeks i have been dealing with John Drummond and family,over a very expensive item that had a problem and i returned.

i live in Oregon and they are on the other side of the country so you can imagine my worry, cause my money was somwhere else now.

well when i called, John answered and the first words out of the phone from thousands of miles away,were “WE’LL DO WHATEVER IT TAKES TO MAKE THINGS RIGHT”

do you know how good that felt?

in this day and age of answering machines and customer -no-service,it is so good to know that this company,(my main unicycle pipeline) was absolutly wonderful and when it comes to true customer sevice…they are second to none…

:wink:

Preach it, brother. They’re quick, polite, knowledgable, caring, interested, well stocked, fair, efficient…and they are living our dream.

We as unicyclists with our niche sport couldn’t have lucked out better. Johns service is definately an asset to the sport and I have always had terrific contact with John in my unicycle dealings with him and everyone at Unicycle.com. :smiley:

Anyone know how his shoulder is doing?

Work the maze.

They really do push to make customers happy. I got sent the wrong size
661 knee/shin guards, and they sent the correct ones out right away,
without waiting for me to return the ones I had. They even reimbursed me
for shipping them back out there without me having to send them any kind
of receipt. When dealing with them I really feel like they want to help
unicyclists and provide people with a good experience getting into or
continuing on with the sport, instead of just wanting to make the money
roll in. The fact that they were willing to load up on unicycle seats to
provide the colors that we wanted really impressed me.

Good job, John, Amy, Tabitha (is that spelled right?), Mark, and that
one other girl I talked to, and anyone else that contributes to making the
unicycle.com machine run so smoothly. Keep up the good work.

John

jagur wrote:

> over the last two weeks i have been dealing with John Drummond and
> family,over a very expensive item that had a problem and i returned.
> i live in Oregon and they are on the other side of the country so you
> can imagine my worry, cause my money was somwhere else now.
>
> well
> when i called, John answered and the first words out of the phone
> from thousands of miles away,were "WE’LL DO WHATEVER IT TAKES TO MAKE
> THINGS RIGHT"
>
> do you know how good that felt?
>
> in this day and
> age of answering machines and customer -no-service,it is so good to
> know that this company,(my main unicycle pipeline) was absolutly
> wonderful and when it comes to true customer sevice…they are second
> to none…
>
>
>
> –
> jagur
> Posted via the Unicyclist Community - http://unicyclist.com/forums

I second the comment - from the other side of the world.

Phil
a unicycle ‘wannabe’ from Australia

forum.member@unicyclist.com (jagur) wrote in <a3l9if$edq$1
@laurel.tc.umn.edu>:

>over the last two weeks i have been dealing with John Drummond and
>family,over a very expensive item that had a problem and i returned.
>i live in Oregon and they are on the other side of the country so you
>can imagine my worry, cause my money was somwhere else now.
> <SNIP>
,it is so good to know that this company,(my main unicycle pipeline) was
absolutly
>wonderful and when it comes to true customer sevice…they are second
>to none…
>
>
>–
>jagur
>Posted via the Unicyclist Community - http://unicyclist.com/forums

Just have to add my voice to this. Unicycle.com rules! Whenever I talk to them, I’m always smiling afterwards.

Ben

I agree. Spoke to them a few times and they have gone out of the way to help. Got a hub to me in a week… not bad considering how far it had to go!

Leo
Sydney, Australia

I spoke to Amy the other day and she said John’s shoulder is doing well. He
went out for a ride recently and was able to enjoy it.

Joe

the dealings with www.unicycle.com

I agree with you all, the people at unicycle.com are the best! When one of the workers was not able to answer all of my questions John called me back within minutes to make sure I had all the information. Whenever i call i usually end up shooting the bull with John or his wife for a while, just getting the low down on all the new stuff. It is nice to have a company willing and wanting to take the time and really connect with their buyers. I have no problems recomending unicycle.com to everyone i meet and I do so often! I have gotten my last 2 uni’s from them, and they will continue to be my uni-superstore.
Much thanks to unicycle.com!
Booger

ps I wonder if they need help…I would love to work there :slight_smile:

Because they have not had the Miyata seats in for a while, and arent able to get them in until march, John offered to send my new Uni with a united saddle and then they would sent the Miyata when they got them in. He said “Conseder the united seat as a free gift.” Great service. Although not a Miyata, the united is better than nothing in the interim.
-David Kaplan

P.S. I never hesitate to recomend them. They offer great products with great service. He called my house to ask about the saddle, but I wasnt home, so he called my cell. How cool is that!

Mark was helpful when my Semcycle XLW/Monty dream fell through, and he helped me decided on the United. I like calling up and harassing Amy every now and then, or just to shoot it for a few minutes and find out whats new in the exciting world (weither its bad news about cokers being delayed, or good news about colored miyatas). These are great people and I’m glad we have someone like them to help out us one-wheeled folks.

While we’re busy singing the rightful praises of Unicycle.com let me just chip in and give thanks to the European side of things @ Unicycle.UK.com for equally excellent service. Roger even gave me a lift to BMW III in his VW camper van last year :slight_smile:

Neil

I have also had some dealings with Unicycle.com and frankly not to put a damper
on the love fest here, I’m suspicious. Sure they’re friendly, helpful and
responsive to customer needs. Sure they’ll chat with you, help you set up a new
uni and quickly replace faulty parts or entire units.

Hasn’t anyone here read or seen The Stepford Wives? They can’t really be people!

Unicycle.com is lulling us into complacency. Stealing our edge, dulling our
defenses against a cruel and unjust world.

Why are they doing it???

…i wish i knew.

Raphael Lasar
Matawan, NJ

Thanks for the heads up. We have all been so naive. Well, it’s off to the local bike shop to pick up that “rare” Savage 24" for $200.

Be careful, Raphael. Some one wheelers here will take this parody fairly seriously and you will be cursed with “the thread that won’t die.”

Maybe I’ll make a trip to Marietta and find out for myself.

That Jersey swamp gas has gone straight to your head. :slight_smile:

Raphael Lasar wrote:

> I have also had some dealings with Unicycle.com and frankly not to put a damper
> on the love fest here, I’m suspicious. Sure they’re friendly, helpful and
> responsive to customer needs. Sure they’ll chat with you, help you set up a new
> uni and quickly replace faulty parts or entire units.
>
> Hasn’t anyone here read or seen The Stepford Wives? They can’t really be people!
>
> Unicycle.com is lulling us into complacency. Stealing our edge, dulling our
> defenses against a cruel and unjust world.
>
> Why are they doing it???
>
> …i wish i knew.
>
> Raphael Lasar
> Matawan, NJ

It’s such a downer when my sub-dermal chip continualy plays the best of Joanie Loves Chachi untell I kill the infidell.

Nothing personal, Raphael, but KILL THE INFIDEL, DESTROY THE INFIDEL!

Christopher

Wow, now this gives me something to write about for English class: “Unicycle.com, The stepford wives part II”
-David Kaplan

>Thanks for the heads up. We have all been so naive. Well, it’s off
>to the local bike shop to pick up that “rare” Savage 24" for $200.

Harper, I bought both my Schwinns at a bike shop before Unicycle.com started
carrying them. Don’t ask what I paid!

>Be careful, Raphael. Some one wheelers here will take this parody
>fairly seriously and you will be cursed with "the thread that won’t
>die."

Curse or not, don’t we all crave to be counted among the Immortals? To have
started that thread that others find vaguely odd even offensive or irrelevant,
yet feel compelled to chime in on?

Raphael Lasar
Matawan, NJ

They shipped mine to Israel :slight_smile:

What a service?
Oded.

“harper” <forum.member@unicyclist.com> wrote in message
news:a3la57$eme$1@laurel.tc.umn.edu
> Preach it, brother. They’re quick, polite, knowledgable, caring,
> interested, well stocked, fair, efficient…and they are living our
> dream.
>
>
>
>
> –
> harper
> Posted via the Unicyclist Community - http://unicyclist.com/forums