I need to replace my profile cranks, i emailed unicycle.com and this is what they said
“Please let us know what order number you ordered the Profile cranks under as we cannot find your order.”
what does that mean? Cause i ordered my uni through a bike shop… So i have no clue.
Can anyone help?
justin
why would i do that? i ordered them through unicycle.com? wouldnt unicycle.com have to email profile?
jusitn
Re: Profile Cranks Question…
did you specify in your email that you ordered through a bike shop?
also, the warranty is profile’s, not uni.com’s
How about you make up your mind where you got them from?
Did you order them directly from unicycle.com?
Did you order them from unicycle.com through a bike shop?
Did you order them from a bike shop, but thought unicycle.com should replace them for you anyway to save you the hassle and grief?
The best way to accomplish something (such as asking a question) is to be clear and detailed.
It is definitely so. 
PS: I also recommend that people make the effort to construct questions so they can be answered with a simple Yes or No, versus requiring hefty exposition.
If you ordered at your bike shop, start there. The purpose of going through them is so they can handle some of this (instead of them losing your business by you ordering directly from Uni.com). Since they sold you the parts they should be able to handle any warranty issues. Your order number (if needed) should reside with the bike shop.
unibrow’s question is a valid one…
uni.com works with bike shops so they can be unicycle.com “dealer” and therfor sell uni.com parts through shops all over the USA.
calling uni.com about somthing purchased at one of their dealers souldnt be a problem.
well im from vancouver island…does that make a difference?
justin
Yes, definitely