What would you like retailers to say? Roland has been very clear (ok in German) on the forum about the Koxx hub being outside tolerance.
I personally have not notified the forum about the tolerance discrepancies with the Koxx hub. What we did do was issue a gentle warning of none compatibility on our site. Being outside tolerance does not make it any weaker (or stronger), it just causes problems for retrofitting cranks.
It should not be the retailers who are having to do this work, but the manufacturer. Koxx as the manufacturer should be telling the retailers and customers, not the other way around. Remember when Kris had the manufacturing problem with the rim (not his fault but a manufacturers mistake)? He took the responsibility and arranged to get all the affected rims replaced. Koxx have refused to admit that they could be wrong. They were informed in September (6 months ago) of the discrepancies in their manufacture. Here is an extract of what they were told:
“I have then done a dimensional and physical check
on it. It seems to differ from the ISIS standard in 2 small ways. The
fluted length is too short, the ISIS standard is 16.00 +0.5/-0.0 the
KOXX hub measures 14.40mm. The second problem is that the flutes do not
seem to be deep enough. It is very difficult to measure this,
especially with the flutes being too short; but using a pair of good
vernier callipers they appear to be 0.2mm too shallow.”
Koxx’s response was that they were correct ISIS standard and KH, Onza and Quax are wrong. This response forced KH, Onza and Quax to do additional checks on their ISIS which were found to be within the ISIS tolerances.
This is a problem that I hope that Koxx can resolve because it makes it a lot harder for the retailers. The retailers have done everything possible to help this situation by feeding this information back quickly to them.