Hi all. I sent my Coker Big One back to the company for a quality control issue. The hub, it seems, is not equally tapered on both sides. The left crank will not sit snug on the axel like the right side. It doesn’t come loose when riding, but it’s off center enough to create an “off” feeling when riding. I refuse to bang it with a hammer. I shouldn’t have to. I called them, emailed them, and after multiple attempts got ahold of a guy that does the unicycles. They seemed disorganized. They took almost 2 weeks to mail me a sticker to fedex the wheel back to them. I tracked the shipment and saw it was signed for at Coker. A few business days went by and I still heard nothing from them. I emailed them yet again and they said they haven’t received it, or it’s in the wrong place. A couple more days went by and still no word. I don’t mind waiting, but sure don’t like not being in the loop.
I think once this gets resolved in one way or another, I am done with Coker. It seems they are comfortable with poor quality parts, and bad customer service.
Anyone recently have any issues with them, or experience with refunds from Coker? Anyone know someone personally to speak with from Coker? They seem like genuinely nice/reasonable people when you can actually get ahold of them.