UDC UK Great Customer service

[Chimeara]

I feel compelled to post a quick report of my experience with UDC uk.
I bought my 36" Nimbus Oracle from them in Sept 2017, and have not really had any serious problems with it until earlier this week when i noticed two broken spokes, however on closer inspection i realised that the spokes where not broken, but it was the hub that had broken. So i phoned up to order a new wheel. and a few other bits and bats. After telling them i wanted a new wheel i mentioned the hub failure and asked if it was normal after just 13 months. I also noticed that the hubs on the new wheels where different to my old one. Any way Nick said to send them a photo of the hub which i did and they included a new hub in my order even though i was just out of warranty. I would like to emphasize that i did not complain or ask for them to replace it. It was totally unexpected and apprieciated. So thanks again UDC great service

Regards Phil

[JimT]

It is good that they stood behind their product. Broken aluminum flanged hubs is not unheard of.

http://www.unicyclist.com/forums/sho...d.php?t=120748

[Mikefule]

I'll second that. I've bought nearly all of my unicycles and spares from UDC UK and have always found them friendly, helpful and nice to deal with. It's great when a business is run by people who have a keen personal interest in the product.

[Reeny]

I try to drop in to the warehouse/office to buy stuff if I am working nearby.

Last time I bought a frame, I took to old Uni with me to quickly size things up.
Roger took the time to give the wheel, spokes, cranks, pedals, seat post, clamp, & saddle a thorough inspection before I left to make sure the old bits I was fitting into the new frame were good to go.

The team are always friendly, even though they are busy processing orders full time - it never stops.
They don't really need an amateur / beginner knocking on the door (of a mail order company) asking for parts and interrupting the work. So it's nice to be met with a smile and a quick chat.

UDC (UK) often go above and beyond the call of duty.